In January 2018, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. These batteries have the potential to overheat, posing a fire and burn hazard to customers. At the time of recall, HP had received eight reports of battery packs overheating, melting, or charring. The recall affects about 50,000 batteries.
Batteries affected by this program were shipped with specific HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through December 2017. They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.
For more information, visit www.HP.com/go/batteryprogram2018 or call HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday.